Shipping & Return Policy

At MELCY, we strive to ensure a seamless and timely delivery experience for our customers.

 

  1. Processing Time:
    • Orders are typically processed within 1-2 business days after payment confirmation.
    • Delivery times depend on your location and the shipment method you choose at checkout. Generally, orders should arrive within 2- 5 days after being shipped.  

  

  1. Shipping Options:
    • We offer standard and expedited shipping options to cater to your delivery preferences.
    • Shipping costs and estimated delivery times will be displayed at checkout.

 

  1. International Shipping:
    • Melcy Boutique is pleased to offer international shipping. Customs fees and import duties, if any, are the responsibility of the customer.

 

  1. Order Tracking:
    • Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery.

 

We want you to be completely satisfied with your purchase. If for any reason you are not, Melcy Boutique provides a hassle-free return policy.

 

  1. Eligibility:
    • Please contact us within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.
    • To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

 

  1. Time Frame:
    • Returns must be initiated within 14 days of the purchase date.

 

  1. Return Process:
    • Contact our customer service team : 

 

- Email: support@melcyboutique.com

- Phone: (1) 302- 396-9365

        - WhatsApp: (1) 347- 538 - 4563 (text only)

    - Toll free: (1) 888 - 570- 3772

 To initiate the return process.

  • Please provide your order number and a brief explanation for the return.

 

Once an RMA number has been received, please ship the item(s) by mail to:

Melcy Boutique
1041 N Dupont Hwy #1109 Dover, 

DE, 19901, United States 

 

Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.

 

 

  1. Refund or Exchange:
    • Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Refunds will be processed to the original method of payment.
    • Exchanges are subject to product availability.

Our refund policy ensures transparency and fairness in addressing any concerns you may have.

 

 

  1. Refund Criteria:
    • Refunds are issued for eligible returned items that meet our return policy criteria.

 

  1. Processing Time:
    • Refunds are typically processed within 7-10 business days after the returned items are received and inspected.

  

  1. Failed Refunds:
    • If for any reason your refund is not processed within the stipulated time, please contact our customer service team for assistance.

 

MELCY values your satisfaction, and we are committed to providing exceptional customer service throughout your shopping experience.