FAQs

FREQUENTLY ASKED QUESTIONS

Please reach us at customerservice@melcyboutique.com if you cannot find an answer to your question.

How can I place an order at Melcy Shop?

Ordering from Melcy Shop is easy! Simply browse our online store, select the items you love, and add them to your cart. Follow the checkout process, provide your shipping information, and complete the payment. Your stylish picks will be on their way!

 

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Choose the one that suits you best.

 

What is your shipping policy?

We offer free standard shipping on orders over $50 within the continental US. Shipping rates and delivery times may vary depending on the destination and shipping method chosen.

 

Do you offer international shipping?

Yes, we do! Melcy Shop is thrilled to offer international shipping to bring our stylish collections to customers around the world. International shipping costs and delivery times may vary, so please check our Shipping page for details.

 

How do you handle delay shipping?

We understand that timely delivery is crucial, and we appreciate your trust in our service. While we strive to ensure that your orders reach you promptly, we acknowledge that unforeseen circumstances may sometimes lead to shipping delays.

In the event of any delays, rest assured that Melcy Shop Team is committed to maintaining open communication with our valued customers. We believe in transparency and honesty, and we want to keep you informed every step of the way.

Should there be any unexpected hiccups in the shipping process, we will promptly notify you through the contact information provided during the ordering process. Our customer service team will reach out to update you on the status of your shipment, providing clear and concise information about the cause of the delay and the steps we are taking to resolve the issue.

If you find that the delay in shipping doesn't align with your schedule or expectations, simply reach out to our dedicated customer service team. They will be more than happy to assist you in processing a refund for your order. Your satisfaction is paramount, and we are committed to addressing your concerns promptly and effectively.

 

Can I modify or cancel my order after placing it?

Yes, you can. Simply reach out to our dedicated customer service team. They will be more than happy to assist you in the process. Your satisfaction is paramount, and we are committed to addressing your concerns promptly and effectively. Once an order is placed, it's processed promptly to ensure quick shipping. Therefore, modifications or cancellations can be challenging. Please review your order carefully before confirming.

 

Can I track my order?

Yes, you can track your order by logging into your account or by using the tracking number provided in your shipping confirmation email.

 

What is your return policy?

Melcy Shop offers a hassle-free return policy, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.

Once a return is authorized, if the product is defective, we will refund your payment and send you a return shipping label. Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. Items must be in new, unworn condition with all tags attached. Refunds will be issued in the original form of payment. Check our Returns & Exchanges page for more details. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Please note that we do not accept returns on any personalized or monogrammed items in our store.

Once an RMA number has been received, please ship the item(s) by mail to: Melcy Shop, 8 The Green # 17181 Dover, DE, 19901, United States.

Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.

How can I contact Melcy Shop's customer service?

Our customer service team is here to assist you! You can reach out via our Contact Us page on the website. We strive to respond to inquiries promptly and provide the support you need.

 

Are Melcy Shop's products ethically sourced?

Absolutely! Melcy Shop is committed to ethical sourcing and sustainable practices. We work closely with our suppliers to ensure that our products meet high standards of quality, safety, and ethical production.

 

Can I sign up for newsletters to receive updates and promotions?

Yes, you can! Subscribe to our newsletter to stay updated on the latest arrivals, promotions, and exclusive offers. Enter your email address on our website to join the Melcy Shop community.

 

How do I determine the right size for my child?

To find the perfect fit, refer to our Size Guide available on each product page. It provides measurements and guidelines to help you choose the right size for your child.

 

If you have further questions, feel free to contact our customer service for assistance.